Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is your shipping policy for international orders?
We offer worldwide shipping via premium couriers. Delivery times typically range from 3 to 7 business days depending on your location, and tracking information is provided as soon as your order is dispatched.
How do I ensure I select the correct size?
Each product page features a detailed size guide tailored to that specific garment. We recommend comparing your body measurements to our guide to ensure the perfect fit for our luxury loungewear and sleepwear.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are complimentary for domestic orders, while international returns may incur a shipping fee.
How should I care for my silk and cashmere garments?
To maintain the longevity of our high-end fabrics, we recommend professional dry cleaning or delicate hand washing with a pH-neutral detergent. Specific care instructions are located on the internal label of every garment.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your products ethically sourced?
Yes, we are committed to sustainable luxury. We source only the finest natural fibers and work closely with long-term manufacturing partners who adhere to strict ethical labor and environmental standards.